The Send Report button needs to be configured to hook into your email system.

The following steps will help you set it up but you may need to speak to your IT people if you do not know the details of the email server you have.

1. Open the etrack.config file using an editor such as Notepad. This file will be on the server in the same location as etrack.exe. Note that you may have 2 etrack.config files if you have a separate etrack folder for your remote offices to access eTrack.

2. Find the MailDispatch section – if there is none then insert this text before the last command that is </Configuration>
<MailDispatch Type=”SMTP”>
<Host>mail.mycompany.com.au</Host>
</MailDispatch>

Edit as follows:

The HOST will be the name of your mail server eg: mail.mycompany.com.au

Note that the SMTP server must have the following characteristics:

* Commonly available single SMTP server for all eTrack users from all locations.
* will accept all connections on port 25 without requiring a user name and password

If your setup does not meet the above requirements then the Send Report feature cannot be activated. Please continue to use the Save Report button and email the .err file with a description of the error and steps to reproduce.

Posted in: eTrack FAQ, Other